Shipping policy
Last updated: October 16, 2026
Snugglow ships worldwide from our partner fulfillment centers using international carriers (such as YunExpress, 4PX, China Post, USPS, DHL, UPS and FedEx) together with local postal services. By placing an order you confirm that you have read and agreed to the shipping times and terms below.
Processing Time
Every pair of Snugglow is prepared and quality-checked before it ships. Orders need 3–7 business days to be processed and handed over to the carrier. During sales events and peak season (November–January) processing can take up to 12 business days. Processing time is not included in the delivery estimates below.
All payments are subject to verification. Orders with incorrect billing information or that require additional verification may be delayed or cancelled to protect you from card fraud.
Estimated Delivery Times
Delivery times depend on your location, the carrier and customs. These are estimates only, not guaranteed delivery dates.
| Location | Estimated delivery (after processing) |
| United States | 8–20 business days |
| Canada, United Kingdom, Europe | 10–25 business days |
| Australia, New Zealand | 12–25 business days |
| Rest of the world | 15–35 business days |
In some cases delivery can take longer than these estimates, especially during holidays and peak season (November–January), when shipping times can reach 30–45 business days. Delays may also be caused by customs inspections, carrier backlogs, weather, strikes, public holidays and other events outside our control. Snugglow is not responsible for such delays, and a delay alone is not grounds for a cancellation, refund or chargeback.
Shipping Priority
Orders with Shipping Priority are moved to the front of our processing queue. Shipping Priority does not change the carrier's transit time and does not guarantee a specific delivery date.
Tracking
All orders ship with a tracking number, which we email to you once your order is dispatched. Tracking can take 5–10 business days to show the first scan, and it is normal for tracking to show no movement for several days while the parcel is in international transit or customs. If your order shipped more than 10 business days ago and tracking still shows no information, please contact us.
Orders with more than one item may be shipped in separate packages and arrive on different days.
Lost Packages
A package is considered lost only if (a) tracking shows no update for 30 consecutive business days, or (b) it has not been delivered within 60 business days of dispatch. If your package is lost under these conditions, email us at portstorecontact@gmail.com and we will open an investigation with the carrier and send you a replacement free of charge.
Delivered, Stolen or Missing Packages
When tracking shows a package as delivered to the address provided at checkout, the order is considered fulfilled. Snugglow is not responsible for packages that are stolen or go missing after the carrier confirms delivery. Please check with neighbors and your building's mailroom and file a claim with your local carrier.
Orders with Shipping Protection are covered against loss in transit, theft after confirmed delivery and damage in transit. If your protected order is affected, email us within 7 days of the last tracking update with your order number (and photos, in case of damage) and we will send a free replacement.
Wrong or Incomplete Address
You are responsible for entering a correct and complete shipping address at checkout. We ship only to the address provided at checkout. Address changes are possible only within 12 hours of ordering and before the order is processed. Snugglow is not responsible for orders delivered to, or returned because of, an incorrect or incomplete address; a re-shipment of such orders requires a new shipping fee.
Duties, Taxes and Customs
International orders may be subject to import duties, taxes or customs fees charged by your country. These are the sole responsibility of the recipient. Orders refused at delivery or not collected from the carrier or customs are not eligible for a refund.
Contact
Questions about your shipment? Email us at portstorecontact@gmail.com with your order number. We reply within 1–2 business days.